Little Rock, Arkansas – Arvest Bank is alerting its customers to a new wave of scams targeting individuals through unsolicited video calls, a growing tactic that has caught many off guard. The bank says fraudsters are increasingly using video platforms to trick people into sharing sensitive financial information.
According to a spokesperson, these scams typically begin with a phone call, email, or text message that urges immediate action. Victims may be told there is suspicious activity on their account or a technical problem that requires urgent attention. Scammers then request that the customer join a video call through platforms such as FaceTime or other similar services. Once connected, they try to get the customer to share their screen while logging in, entering passwords, or transferring money.
“Scammers are always finding new ways to steal money, and that now includes video calls,” said Erin Gray, Arvest’s director of Integrated Account Protection. She emphasized that the tactic is designed to exploit people’s sense of urgency and trust in familiar communication methods.
Arvest is urging customers to exercise caution when faced with any unexpected requests. The bank specifically warns against allowing strangers to view account activity in real time or to assist with transactions via video call. Instead, the bank recommends hanging up and calling back using a verified phone number for the financial institution. Regularly monitoring accounts for unusual activity is also key in identifying potential fraud early.
Customers are encouraged to remain vigilant, particularly when communications convey a sense of urgency. Fraudsters often pressure individuals into acting quickly, hoping they will bypass standard security practices. Arvest advises users to remember that legitimate bank employees will never demand immediate action through an unsolicited video call.
Anyone who suspects they have been targeted by this type of scam should contact their bank immediately. Reporting the incident to the Federal Trade Commission through ReportFraud.FTC.gov is also strongly recommended to help track trends and prevent further scams.
These video call scams represent a new chapter in financial fraud, highlighting the need for ongoing awareness as technology evolves. By educating customers about these tactics and reinforcing basic security practices, Arvest Bank hopes to reduce the impact of these schemes and protect its customers’ accounts.
With digital banking becoming more commonplace, these scams serve as a reminder that vigilance is essential. Arvest Bank continues to monitor trends in fraud and urges customers to stay informed and cautious in all interactions regarding their financial accounts.
